These conditions apply to you as a private person when you book a trip with us.

Your booking confirmation and booking number constitute your agreement with us. Please check that the activity, date, time, and number of people are correct.

• Bookings must be made by a person who is 18 years or older.
• Payment is made at the time of booking.
• Cancellation up to 6 days before the activity provides a full refund. Cancellations are made via the booking system or by contacting us at info@skumsiida.se.
• In case of later cancellation or no-show, the booking amount is normally not refunded. In case of acute illness, cancellation can be made up to 72 hours (3 days) before the activity with a valid medical certificate.
• If Skumsiida needs to cancel due to very bad weather or another unforeseen event, we will contact you and offer a refund or, if possible, an alternative date.

Clothing

During our winter activities, you can borrow gloves and hats,  we also sell hand warmers on site.

We recommend that you wear warm and durable clothing as the activities take place outdoors and near reindeer and fire. Your clothes may therefore acquire a smell of smoke or animals.

We are not responsible for damage to private clothing.

Before your visit

Ensure that the contact details in the booking are correct – this is how we will contact you if needed.

Always follow the guide's instructions during the activity and show consideration for our animals.

Please let us know at the time of booking if you have food allergies, disabilities, or require any other special assistance.

Prices

All prices on our website are stated in SEK and all prices include 25% VAT.
We reserve the right for price changes caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information.
We reserve the right to adjust prices.

It is possible to pay with card, cash and swish at our giftshop.

Responsibility

Skumsiida takes no responsibility whatsoever for personal or clothing damage that may occur during activity time.
All tours take place at your own risk, risks are informed about when booking. When booking for persons under the age of 18, the guardian is responsible for the person's conduct.
We take no responsibility for delays/errors as a result of circumstances beyond Skumsiida's control, Force Majeure.
We also reserve the right to refuse participants from a booked tour if the staff believes there are safety risks for animals, guides or participants.
As well as if the participant behaves in a threatening or offensive manner. Refunds are not issued.

Security

Participants must follow the safety instructions provided by the guide. We work with animals and the animals' welfare governs our business.

We look forward to welcoming you to Skumsiida!